Lil PetContact

FAQ

Answers to common questions about Lil Pet. Can't find yours? Contact us.

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Getting started

What is Lil Pet?

Turn your pet's photo into stickers, then into a pixel 'screen pet' that looks like your pet and lives with you.

Screen pets play, eat and level up in your home yard. On Android they walk over other apps; on iPhone they appear in the Dynamic Island and widgets.

How do I sign up?

Use your Kakao, Google or Apple account, or your email. If you already signed up with the same email another way, sign in with that method.

When do daily limits reset?

Daily limits such as check-in, ads and play reset every day at 00:00 UTC (9:00 AM in Korea).

Stickers

How do I make a sticker?

Pick a photo of your pet and we remove the background to make a sticker.

Can other people see my stickers?

Public stickers can be seen and used in creations by others. Make a sticker private to keep it to yourself.

Please don't upload other people's pets, photos where a person's face is the focus, or copyrighted characters. Reported content may be removed.

I can't delete a sticker.

A sticker can't be deleted while a screen pet or yard prop made from it exists, so the pet or prop doesn't lose its original photo.

Delete the screen pet or yard prop first, then the sticker. AI accessory and pixel versions of the same photo can be deleted unless they are the screen pet's original.

How is the breed decided?

AI suggests a breed from the photo, and only breeds the owner confirms are shown to others. Unconfirmed suggestions are used only for search.

You can change the breed anytime from your profile or Home 'Manage > My pets'. If a breed isn't on the list, type its name in the search box and tap 'Add'.

Screen pets

How do I make a screen pet?

Pick one of your pet stickers. It uses one creation ticket; if you have none, you can buy one for 150P on the spot. New members get tickets over their first 7 days.

One sticker makes one pet. You can't make a pet from someone else's sticker — adopt a public pet or send a 'make one for me' request instead.

Can I adopt someone else's pet?

Public pets can be adopted for 100P. The original creator gets 10P each time.

An adopted pet can be made public, but others can't adopt it again from you.

Do screen pets expire?

You can show a pet on your screen for 30 days from the day you make or adopt it. Renew for 100P per 30 days.

Renewal is added to the time you have left, so renewing early costs you nothing. From 7 days before it expires, we remind you in the pet's details, My pets and Home 'Manage'.

Does my pet disappear when it expires?

No. Only showing it on screen, feeding and play pause; the pet turns black-and-white and sits to rest. Its level and outfits stay, and it comes right back when you renew.

Public pets can still be seen and adopted after they expire. Private pets that are neither renewed nor made public for 180 days after expiring are cleaned up.

How is iPhone different from Android?

On Android, allow 'Display over other apps' and your pet walks around your screen. iPhone doesn't allow that, so your pet appears in the Dynamic Island, on the lock screen and in widgets.

Prices and rules such as expiry are the same on both.

How do I feed my pet?

Meat drops when you pop the gourds in your home yard — food isn't bought with points. Each piece of meat keeps your pet full for a while, and we let you know when it gets hungry.

Feeding and play give XP to level up. Reaching levels 10, 50, 100, 500 and 999 earns points.

How do I dress my pet?

Open the wardrobe in the pet's details and pick hats, glasses and outfits. A new combination costs 50P; combinations you've drawn before can be worn again for free.

'Dress from sticker' takes the outfit from one of your pet stickers — 50P the first time per sticker, refunded if there's nothing to wear or it fails.

I don't like how my pet was drawn.

Each look in the wardrobe can be redrawn once for free, and you choose between the old and the new drawing. If it still looks wrong, let us know through Contact.

Points

How do I earn points?

Check in for 5P (+20P for 7 days in a row, +100P for 30) and watch an ad for 5P (5 times a day).

You also earn 30P when an invited friend makes their first sticker, 10P when someone adopts your public pet and 5P when someone downloads your creation. See the full list in the app under 'Points > Earn'.

Do points expire?

Points expire one year after you receive them, oldest first. Points can't be exchanged for cash or given to others.

Can I get a refund for points I paid for?

Unused points can be refunded within 7 days of purchase. See the refund policy for details.

Refund policy ›

Play & ads

What games are there?

Open the Play menu at the bottom of Home to pick Run, Stair Climb, Treat Catch or Treasure Hunt.

Run and Stair Climb use 1 ball per game. Treat Catch is free for 10 games a day, then 2P or one ad per game (up to 5 ad games a day).

When do I get ranking rewards?

Run, Stair Climb and Treat Catch send rewards by mail for your daily and weekly rank.

Daily rewards: 1st 20P + 5 balls, 2nd 12P + 4 balls, 3rd 8P + 3 balls, and 2P + 2 balls for playing at least once. The day resets at 00:00 UTC and rewards arrive the next morning.

Weekly rewards differ by game. Check the ranking rewards in each game. The app shows the current values.

How does Treasure Hunt work?

Put idle balls in and your pet digs up gems, meat pieces and fruit pieces. 1 ball = 5 minutes, up to 50 a day.

1 gem = 1 XP, and 10 pieces = 1 Small meat or Strawberry. Stop anytime and keep what you found.

See the odds under "See odds" in Treasure Hunt.

My pet can't play other games while hunting.

While hunting, that pet can't play other games or be deleted. Your other pets can still play.

Tap Stop or Finish now in Treasure Hunt to free it right away.

How do I get more balls?

Balls are used to play or continue games like running and stair climbing. One refills every 10 minutes, and you can buy one for 2P or watch an ad for one. You also get them from catch and Treat Catch.

When do ads show up?

An ad plays every few times you finish a game or care for your pet in the yard (food, fruit, gourds). Ads never show up in the middle of a game.

Ads keep Lil Pet free.

I watched an ad but didn't get the reward.

Rewards arrive after you watch the ad to the end. Closing it early gives no reward.

If you watched it to the end and still got nothing, send us the date, time and which ad it was through Contact, and we'll look into it.

Ads won't load.

Ads may be briefly unavailable when none are ready or the network is unstable. Please try again in a moment.

Each ad reward spot has a daily limit (for example 5 point ads — the app shows the current numbers). Once you've used them, you'll see 'All ads watched today', and they refill at 00:00 UTC.

Permissions & privacy

Why does the app need 'Display over other apps'? (Android)

It's needed to show your screen pet over other apps. Without it, you can still play with your pet in the home yard.

How do I hide the 'Lil Pet is displaying over other apps' notification? (Android)

This notification comes from Android, not from Lil Pet. Android shows it automatically for any app that draws over other apps, so long-pressing it won't let you turn it off.

On Galaxy phones the setting that turns it off is hidden. Unhide it like this:

① Settings → About phone → Software information: tap 'Build number' 7 times to turn on Developer options.

② Settings → Developer options: turn on 'Allow screen overlays on Settings'.

③ Settings → Notifications → Advanced settings: turn on 'Manage notification categories for each app'.

④ Long-press the 'Lil Pet is displaying over other apps' notification and tap ⚙ (settings).

⑤ At the bottom of the 'Android System' notification screen, open 'Notification categories' and turn off 'Lil Pet'.

Your screen pet stays on screen; only the notification goes away. This may not work on every model or software version. Turning off the 'Display over other apps' permission also removes the notification, but your screen pet won't appear either.

Does notification access read my notifications? (Android)

Only if you turn on 'Bark on notifications'. When a notification arrives, your pet reacts briefly and a speech bubble shows which app it came from.

We read only the app's name and the start of the title — never the body — and nothing is stored or sent to our servers. Turn it off anytime in the app or in system settings.

Account

What happens when I delete my account?

In the app, choose 'Delete in 7 days' (signing in again cancels it) or 'Delete now'. Your public stickers, screen pets and creations are hidden right away.

Your profile, photos, stickers, creations, screen pets, points (not refunded), notifications and support history are then deleted. Pets and props other people already adopted or took stay with them.

Account deletion ›
Where can I see replies to my inquiry?

Under 'My inquiries' in Contact. We also send an app notification when we reply.

Can't find your answer?
Send us a message — we'll reply under 'My inquiries' and with an app notification.
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